Customer Experience in Retail

We design and build cloud business solutions to improve customer experience in retail.

How to enhance customer experience in retail

Online information and mobility with smart devices have changed consumer behaviour. Today's consumers want information throughout the entire shopping process, they seek information online while standing in a store. They expect a more and supportive and personalised engagement from retailers who want to win their business. Forward-looking retailers will take steps to satisfy consumers’ desire for smarter experiences. We help retailers to unlock the power of mobility, content and high accuracy real-time location services.
Provide location and stock availability information onlineConsumers are far more likely to visit stores after discovering product availability and store location information online. By providing this local information in advance as well as indoor navigation to find products, stores can increase business and improve customer satisfaction.
Create “smarter” customised shopping experiences
Consumer expectations have gone up; today’s shoppers prefer stores that offer personalised experiences. Smart retailers will take advantage of their online presence and in-store experience to deliver coupons and recommendations that are customised and personalised for individual shoppers.
Optimise your search engine results and website or app
When consumers use their smartphones in-store, they’re probably looking at search engine results or the retailer’s own website/app. Take advantage of this by ensuring that you feature relevant information in search results (for example, the location of a nearby store with the desired item in stock), have a mobile optimised site and app and have mobile ads to engage consumers.
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UX Design is important
Effective design leads to the creation of great products and services.

Innovative work

Idaso
Making I.T. Count
This solution hosts a cocktail of complex computer vision algorithms to assist with the analysis of traffic flow through junctions. Idaso has evolved to embrace deep neural learning technologies that accommodate for enhanced automation of computer vision related use-cases.
Ian Kerr
Idaso
Their expert software design and development teams deliver fantastic products by turning abstract thoughts into real solutions, whilst their senior management team offer practical strategic guidance along the perilous journey that every Start Up company must take.
idaso notebook frame
JimmsPC
In-Store Experience Online
JimmsPC required a chat service that provides in-store experience online, aimed for their online web store. Zoosh's customer service solution with an integrated chat and online sales counter allows you to choose from multiple sales people, a favourite salesperson, and a specialist. It will also help you while you are browsing and recommend other offers.
Antti Järvinen
CEO JimmsPC
Finally, I can analyse my online sales team performance on an individual basis. We can set clear targets for our customer service, and real-time reporting helps us to reach those targets. We also get a lot of good feedback from our customers who love the ease with which they can contact us and receive expert advice. Overall, the service is a great addition to both sales performance and customer satisfaction which are primary missions in our company strategy.
Idaso
Making I.T. Count
This solution hosts a cocktail of complex computer vision algorithms to assist with the analysis of traffic flow through junctions. Idaso has evolved to embrace deep neural learning technologies that accommodate for enhanced automation of computer vision related use-cases.
Ian Kerr
Idaso
Their expert software design and development teams deliver fantastic products by turning abstract thoughts into real solutions, whilst their senior management team offer practical strategic guidance along the perilous journey that every Start Up company must take.
idaso notebook frame
JimmsPC
In-Store Experience Online
JimmsPC required a chat service that provides in-store experience online, aimed for their online web store. Zoosh's customer service solution with an integrated chat and online sales counter allows you to choose from multiple sales people, a favourite salesperson, and a specialist. It will also help you while you are browsing and recommend other offers.
Antti Järvinen
CEO JimmsPC
Finally, I can analyse my online sales team performance on an individual basis. We can set clear targets for our customer service, and real-time reporting helps us to reach those targets. We also get a lot of good feedback from our customers who love the ease with which they can contact us and receive expert advice. Overall, the service is a great addition to both sales performance and customer satisfaction which are primary missions in our company strategy.