Zoosh Retail Cloud
Bringing the in-store experience online

Background

You have great products to sell, you have a modern, attractive web store  and you are getting traffic to your site. But, you are only converting a small percentage of visitors.  What happened to the others?

Right now, there are people looking at your website.  They have questions on your products and need your advice to find the right ones.  You want to make sure they get the best possible online shopping experience.  You don't want to lose any more business to THAT other online retailer.  Don’t make your customers wait any longer.

90% of consumers are more likely to buy when helped by a knowledgeable associate. more >

What if you could...

Offer a personalised shopping experience online
Nurture relationships with potential customers
Interact and share information real time
Make recommendations and bundle products
Provide expert advice to your online customers
Maintain detailed buyer profiles
Monitor your online sales performance
68% of consumers ranked honest and personal advice among the most important qualities they expect from their favorite brand or retailer. more >
Zoosh Retail Cloud
Interactive sales platform for online retailers looking to provide the ‘personal shopper’ experience online
Human-to-human interaction via chat, audio and video
Empower your Digital Sales Assistants to close deals quickly
Expert advice, recommendations and on-the-fly discounts
Bundle multiple products and escort customers through to check-out
Match your customer’s needs with the right products
Monitor the performance of your Digital Sales Assistants
44% of consumers want proactive recommendations and tips. more >

Screenshots

Case Study: Jimms's PC

Personalized online selling

Jimms PC is a specialist online electronics store with an annual turnover of €43M. The store introduced Zoosh’s 24x7 personalised service with integrated chat and an online sales counter to convert website visitors into ‘one-click’ sales.

  • 100% increase in team sales over 4 months.
  • Best performers converting up to €1000 on a daily basis.
  • 1 in 5 help requests resulted up in a sale
  • Direct phone calls dropped by 20% in favour of ZRC

The Zoosh Retail Cloud solution led to significant increase of online sales for JimmsPC and greatly improved visibility of their online sales activities.

Antti Järvinen
CEO JimmsPC
Finally, I can analyse my online sales team performance on an individual basis. We can set clear targets for our customer service, and real-time reporting helps us to reach those targets.

We also get a lot of good feedback from our customers who love the ease with which they can contact us and receive expert advice.

Overall, the service is a great addition to both sales performance and customer satisfaction which are primary missions in our company strategy.
Key Takeaways
ENGAGE For online shoppers the Zoosh Retail Cloud provides Interactive experience that results in an increased close rate of high value items
ANALYSERetail shops are able to get a 360 degree view of their customers and monitor the performance of their sales team in real time too.
CLOUD-BASEDThe solution can be integrated to any web store at low deployment costs.

Contact Zoosh for a demo today!

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