In-Store Experience Online
JimmsPC required a chat service that provides in-store experience online, aimed for their online web store. Zoosh's customer service solution with an integrated chat and online sales counter allows you to choose from multiple sales people, a favourite salesperson, and a specialist. It will also help you while you are browsing and recommend other offers.
Finally, I can analyse my online sales team performance on an individual basis. We can set clear targets for our customer service, and real-time reporting helps us to reach those targets. We also get a lot of good feedback from our customers who love the ease with which they can contact us and receive expert advice. Overall, the service is a great addition to both sales performance and customer satisfaction which are primary missions in our company strategy.